When it comes to planning a smooth and stress-free journey, being able to get in touch with your airline is crucial—especially when last-minute issues or urgent questions arise. For passengers flying with Sunrise Airways, knowing how to contact their customer support efficiently can save time, ease travel stress, and help resolve issues quickly. Whether you need to inquire about a reservation, flight schedule, baggage policy, or request special assistance, this guide will walk you through the best ways to reach Sunrise Airways customer support and get the help you need promptly.

About Sunrise Airways

Sunrise Airways is a regional airline based in Haiti that provides domestic and international flights across the Caribbean. Since its founding, the airline has been committed to offering affordable, safe, and reliable air travel between destinations like Port-au-Prince, Cap-Haitien, Santo Domingo, Havana, and more. The airline is popular among Caribbean travelers due to its growing network, competitive fares, and commitment to service quality.

However, just like with any airline, passengers may occasionally need customer assistance—whether it’s for booking changes, flight delays, baggage inquiries, or travel document requirements. Here’s how to contact Sunrise Airways customer support effectively.

1. Sunrise Airways Customer Support Phone Number

One of the fastest ways to get in touch with the airline is by calling their official customer service number. Sunrise Airways offers dedicated support lines for general inquiries, booking assistance, and flight-related concerns.

• Haiti (Head Office):
  Phone: +509 2811 2222
  This is the primary contact number for the Sunrise Airways headquarters in Port-au-Prince. It is ideal for general questions, reservations, flight changes, and cancellations.

• Dominican Republic Office:
  Phone: +1 809 682 7371
  Travelers in the Dominican Republic can call this number for support related to regional flights, check-ins, and travel documents.

When calling, it’s best to have your booking reference, full name, and flight information ready to expedite the process.

2. Email Support for Written Inquiries

If your query isn’t urgent or you prefer to have a written record of your communication, emailing Sunrise Airways customer support is a great option.

• General Inquiries:
  Email: info@sunriseairways.net

• Reservations/Bookings:
  Email: reservations@sunriseairways.net

This method is useful for requesting receipts, sending documents, or addressing more detailed concerns that don’t require immediate resolution. Typically, you’ll receive a response within 24 to 48 hours.

3. Contact Through the Official Website

The official website of Sunrise Airways provides multiple contact options and information hubs for quick self-service.

• Website: www.sunriseairways.net

Once on the website, go to the “Contact Us” section located at the footer or in the main menu. You’ll find an online contact form where you can fill in your name, email, subject, and message. This form is perfect for asking general questions or requesting special assistance like wheelchair service, unaccompanied minor booking, or travel with pets.

4. Social Media Support

Sunrise Airways maintains an active presence on major social media platforms. Messaging or commenting on their official pages can also lead to quick assistance, especially during high-demand periods when call volumes are high.

Social media support is best for general updates, flight status alerts, and initial contact. For more complex or sensitive issues, the support team may redirect you to email or phone.

5. Office Locations and Walk-In Support

For travelers who prefer face-to-face support or need help while in Haiti or the Dominican Republic, Sunrise Airways operates several ticket offices and counters.

Haiti Offices:

• Port-au-Prince Toussaint Louverture International Airport (PAP)
  Address: Route de l’Aéroport, Tabarre
  Services: Ticketing, check-in, baggage, flight info

• Cap-Haïtien International Airport (CAP)
  Address: Route Nationale 1, Cap-Haïtien
  Services: Booking and customer inquiries

Dominican Republic Offices:

• Santo Domingo – Las Américas International Airport (SDQ)
  Address: Salida Aérea, Terminal A
  Services: Ticket sales, boarding assistance

Visiting a local office is ideal for booking changes, immediate rebooking after missed flights, or special service requests.

6. FAQs and Self-Service

Before calling or writing, you can also explore the Sunrise Airways FAQ section. This online hub addresses common traveler concerns including:

• How to modify or cancel a booking

• Travel requirements for different Caribbean destinations

• Baggage rules and excess luggage fees

• Check-in time and documentation

Visit the “Help” or “FAQ” section on their website for answers to frequent questions.

7. Best Practices for Getting Quick Help

To improve your chances of fast and effective assistance from Sunrise Airways customer support, follow these tips:

• Call during non-peak hours (early morning or late afternoon)

• Be ready with your booking ID and personal details

• Stay calm and patient if wait times are long

• Use email for detailed or non-urgent matters

• Use the local office if you’re already at the airport or in the region

Final Thoughts

Having reliable customer support can make all the difference in your travel experience. Whether you’re flying for business or a vacation across the Caribbean, knowing how to contact Sunrise Airways ensures peace of mind. From phone calls and emails to social media and airport counters, there are several ways to connect with their support team. Always plan ahead and keep the airline’s contact details handy so you can enjoy your trip worry-free.